Returns & Refunds

28-Day No Hassle Returns

All goods are supplied SALE or RETURN. If you are not entirely satisfied with goods supplied we will immediately refund your money upon receipt of the goods returned in saleable condition within 28 days of purchase. Wherever possible, alternative goods will be offered to replace unsatisfactory or faulty goods. Incorrect deliveries will be rectified (stock allowing) immediately and dispatched the same day. Items purchased as Christmas presents can be returned up to the 15th January.

All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and satisfactory manner should be notified by email or telephone within 7 working days of receipt of goods.

To return, please fill out the returns slip on the reverse of your packing note and return to the address shown.

All complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint being registered. All disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered.

This does not affect your statutory rights.